he888 Privacy Policy

1. Introduction

This Privacy Policy applies to all players, visitors and users of the he888 platform, accessible at he888.pro and through the he888 mobile application. By registering an account or using any part of the he888 service, you confirm that you have read this policy and understand how your personal data is handled.

he888 takes the privacy of Pakistan players seriously. When you deposit in PKR via JazzCash or Easypaisa, place a cricket bet during a PSL match, spin a slot or interact with live casino tables, certain information is generated and processed. This policy tells you what that information is and what happens to it.

If you have any questions about this policy or how your data is used, the he888 support team is available 24/7 via live chat on the website and app, or by email at the address shown in the footer of this page.

2. Data We Collect

he888 collects personal data through several channels: information you provide directly, information generated by your use of the platform, and information received from payment providers and other service partners. Below is a breakdown of the main categories.

he888 does not collect unnecessary data. If a specific data point is not required to operate your account or comply with applicable obligations, it is not collected.

3. How We Use Your Data

The personal data he888 collects is used for specific, defined purposes. We do not use your data for purposes beyond what is described here without obtaining your consent first.

• Account Management: Your identity and contact data is used to create and manage your he888 account, verify your identity and maintain accurate records.
• Transaction Processing: Financial data is used to process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and to execute withdrawals back to your registered payment method.
• Platform Security: Technical and usage data helps he888 detect and prevent fraud, suspicious login activity, bonus abuse and other security threats.
• Customer Support: Communication data allows the support team to understand your query history and provide accurate, relevant assistance.
• Responsible Gaming: Usage data is monitored to identify patterns that may indicate problem gambling behaviour, so he888 can proactively offer support tools.
• Platform Improvement: Aggregated, anonymised usage data is analysed to identify areas where the platform experience can be improved — for example, which game categories Pakistan players use most, or where navigation friction exists.
• Marketing Communications: If you have opted in to receive promotional communications, contact data is used to send you bonus offers, PSL cricket promotions and platform updates. You can opt out at any time.
• Legal Compliance: Data may be used to comply with applicable legal obligations, respond to lawful requests from authorities, and enforce the he888 Terms and Conditions.

4. Legal Basis for Processing

he888 processes your personal data only where there is a valid legal basis to do so. The main bases applied are:

• Contract Performance: Processing necessary to fulfil the agreement between you and he888 — primarily account management and transaction processing.
• Legitimate Interests: Processing required for fraud prevention, platform security and improving the service, where these interests do not override your privacy rights.
• Legal Obligation: Processing required to comply with applicable law, such as identity verification and anti-money laundering checks.
• Consent: For optional processing such as marketing communications, your explicit consent is obtained and can be withdrawn at any time without affecting your account.

5. Sharing Your Data

he888 does not sell, rent or trade your personal data. Data is shared with third parties only where necessary to deliver the he888 service or meet legal obligations. The categories of recipients are:

• Payment Providers: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data needed to process your PKR transactions. These providers operate under their own privacy and security standards.
• Game Studios: Providers such as Evolution, Pragmatic Play and others receive session data needed to deliver games and resolve technical issues. They do not receive your full account profile.
• Technology Partners: Platform hosting, analytics and security tools operated by third-party technology companies may process technical and usage data. All such partners are bound by data processing agreements.
• Legal Authorities: Where required by applicable law or a valid legal order, he888 may disclose personal data to law enforcement, regulatory bodies or other authorities. he888 will notify you of such disclosure where legally permitted to do so.

6. Payment Data

When you make a deposit or request a withdrawal on he888, payment data is handled with extra care. he888 does not store full bank account numbers, full card numbers or complete JazzCash or Easypaisa wallet credentials on its own servers.

Transactions are processed via secure payment gateways. The reference information retained by he888 — such as a masked account number or transaction ID — is used solely to match deposits to your account, verify withdrawals and resolve disputes if they arise.

All payment transactions on he888 are conducted in PKR. If a currency conversion is required at any point in the payment chain, this is handled by the payment provider and does not affect your he888 balance, which always reflects PKR values.

7. Cookies and Tracking

he888 uses cookies and similar tracking technologies on the website and in the app. Cookies are small text files stored on your device that help the platform function correctly and improve your experience.

The types of cookies used by he888 include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings and display options so you do not need to set them again on each visit.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are most visited, how long sessions last and which features are used most. This data is used only to improve the platform.
• Marketing Cookies: Used only if you have consented to receive personalised promotional content. These help he888 show relevant offers — for example, a PSL cricket bonus during the cricket season — rather than generic promotions.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality. To opt out of marketing cookies specifically, you can update your communication preferences in account settings or contact support.

8. Data Retention

he888 retains personal data for as long as necessary to fulfil the purposes described in this policy, and for as long as required to meet legal and compliance obligations.

• Active Account Data: Retained for the lifetime of your account and for a period after account closure as required for regulatory compliance and dispute resolution.
• Transaction Records: Financial transaction data is typically retained for a minimum of five years after the date of the transaction to satisfy standard recordkeeping requirements.
• Communication Records: Support chat logs and email correspondence are retained for up to two years to support dispute resolution and service quality review.
• Technical and Usage Data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players. Identifiable technical data such as IP logs is typically retained for up to 12 months.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

9. Data Security

Protecting your personal data is a priority at he888. The platform employs a range of technical and organisational security measures to guard against unauthorised access, disclosure, loss or destruction of your data.

• All data transmitted between your browser or app and he888 is encrypted using TLS (Transport Layer Security) protocols.
• Sensitive data stored on he888 servers is encrypted at rest.
• Access to personal data within he888 is restricted on a need-to-know basis. Staff who handle player data are trained on data protection responsibilities.
• he888 systems are monitored continuously for unusual access patterns, intrusion attempts and other security events.
• Account access is protected by password requirements and optional two-factor authentication.

While he888 takes strong measures to protect your data, no online system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone.

10. Your Rights

As a he888 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via live chat or email.

• Right of Access: You can request a copy of the personal data he888 holds about you. he888 will provide this within a reasonable timeframe.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask he888 to correct it. You can update basic account details directly through account settings.
• Right to Erasure: You can request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to legal retention requirements that may require certain data to be kept.
• Right to Restrict Processing: In certain circumstances, you can ask he888 to limit how your data is used while a concern is being resolved.
• Right to Data Portability: You can request your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: You can object to processing of your data based on legitimate interests, and you can opt out of marketing communications at any time without affecting your account standing.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time.

he888 will respond to data rights requests as promptly as possible. For complex requests, a response may take up to 30 days. If additional time is needed, you will be informed of the reason and the expected timeline.

11. Children's Privacy

The he888 platform is strictly for users aged 18 and over. he888 does not knowingly collect personal data from anyone under the age of 18.

If he888 becomes aware that a person under 18 has registered an account or provided personal data, that account will be immediately closed, all data associated with the account will be deleted, and any deposits will be returned to the payment method used after verification.

Parents and guardians are encouraged to use device-level parental controls to restrict access to online gaming platforms on shared or family devices. If you believe a minor has registered on he888, please contact support immediately so the matter can be handled promptly.

12. Third-Party Links

The he888 platform may contain links to third-party websites, such as game studio information pages or payment provider support portals. This Privacy Policy applies only to the he888 platform itself.

he888 is not responsible for the privacy practices of third-party websites. If you follow a link to an external site, we recommend reading that site's own privacy policy before providing any personal information. Third-party sites operate independently and he888 has no control over how they collect or handle data.

13. Updates to This Policy

he888 may update this Privacy Policy from time to time to reflect changes in the platform, changes in how data is processed, or to stay current with applicable standards. When material changes are made, the Last Updated date at the top of this page will be revised and a notice will be posted on the platform.

Continued use of the he888 platform after a policy update constitutes acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to arrange account closure and data deletion where applicable.

he888 recommends checking this page periodically, particularly before making deposits or providing new personal information, to ensure you are comfortable with how your data is handled.

14. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, the he888 support team is available to assist you 24 hours a day, 7 days a week.

The quickest way to reach support is via the live chat feature on the he888 website or mobile app. For written queries, you can contact the team by email at the address displayed in the footer of this page. When writing about a data matter, please include your registered account username or email address so the team can locate your record promptly.